Candle Comfort Candles

Candles Made In The USA

Aromatherapy Candles

Sculptured Candles

Decorative Candles

Pillar Candles

Frosted Candles

Votive Candles

Black Candles

Christmas Candles

Wedding Candles

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Shipping Time

 

Shipping Time

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We ship UPS ground, Over night and 3 day deliver is also available upon request.

Shipping Policy

Shipping/Handling costs are determined by weight of your order and your location. If you are purchasing more then one item you will find that the shipping cost is much lower per item shipped. Shipping charges include insurance against damaged or lost merchandise.

THIS STORE IS SET UP TO PROCESS RETAIL and WHOLESALE PRICES.

Wholesale discounts are processed according to our wholesale purhase price guidelines. If you do not order the minimum requirements for percentage discount you cannot receive wholesale discounts. At times the shopping cart does not calculate the exact shipping cost, exact UPS shipping cost is added to all orders manually.

SHIPPING ALONE MAY TAKE UP TO TEN (10) WORKING DAYS. (depending on your loction)
If you need your order by a specific date please specify this in the comments box during the ordering process.

IF YOU HAVE ANY QUESTIONS OR CONCERNS YOU MAY CONTACT US AT:

Email : candlecomfort@msn.com

Product Return Policy

All of our candles are individually handmade, as with all handmade candles no two items are alike. You may notice small flaws that are common trait's of handmade candles, these small flaw's gives each candle it's own unique charm.

Please Read Carefully: All returns require obtaining a Return Merchandise Authorization (RMA) number. All claims for credit and/or damages must be placed by email within 5 days of receipt of merchandise. If you are not satisfied with your purchase please contact us with reason of dissatisfaction and to obtain instructions on returns and/or product exchanges. Candle Comfort will not give credit refunds without prior authorization or without ARS label. Unauthorized returns without proper ARS labels: No credit will be issued on any unauthorized returns. Returns without proper ARS label will result in shipping charges billed to your account without further notice. Candle Comfort will not refund credit on returns or exchange on any product that has been used or maliciously damaged. All shipments are insured against damage during delivery to their destination. Should your order contain any damage please contact us immediately and we will assist you in filling out a damage claim report. Returned candles MUST BE in their original packaging and are subject to a 50% fee.

Please note: Standard color candle orders will not be refunded if you simply do not like the color. This is why we offer color matching for your specific color. Custom request color match candles will be refunded only.

Standard fragrance candle orders will not be refunded if you simply do not like the fragrance. We advise that you order our votive sampler pack to test different fragrnaces prior to placing large orders.

Standard candle orders canceled within 10 days of purchase for any reason will be refunded at 50% plus all shipping cost if the candles have already shipped.

*The original shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

Special Request Color and Fragrance Candles

Special request orders will be refunded at 50% if cancelled before shipment or if returned for any reason.    If delivery is in process or has been made, the customer is liable for all shipping expenses for such special request candles..

Acceptance of Terms
By using our Web site, candlecomfort.com you consent to the the above specified terms. We reserve the right, at our discretion to change, modify, add or remove portions of the above statement at any time. If we decide to change any part of our statements we will post those changes on this page so that you are always aware of this information.

Please be advised that non drip candles will not drip only if used properly. Refer to our Candle Burning Tips.

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