Shipping
Time
We
ship UPS ground, Over night and 3 day deliver is also
available upon request.
Shipping
Policy
Shipping/Handling
costs are determined by weight of your order and your
location. If you are purchasing more then one item
you will find that the shipping cost is much lower
per item shipped. Shipping charges include insurance
against damaged or lost merchandise.
THIS STORE IS
SET UP TO PROCESS RETAIL and WHOLESALE PRICES.
Wholesale discounts
are processed according to our wholesale purhase
price guidelines. If you do not order the minimum
requirements for percentage discount you cannot
receive wholesale discounts.
SHIPPING
ALONE MAY TAKE UP TO TEN (10) WORKING DAYS. (depending on your loction)
IF YOU
HAVE ANY QUESTIONS OR CONCERNS YOU MAY CONTACT US AT:
Email:candlecomfort@msn.com
Day Time Telephone: (503) 330-0345 or (503) 682-3070
All of our candles
are individually handmade, as with all handmade
candles no two items are alike. You may notice
small flaws that are common trait's of handmade
candles, these small flaw's gives each candle
it's own unique charm.
Please Read
Carefully: All returns require obtaining a Return
Merchandise Authorization (RMA) number. All
claims for credit, dissatisfaction and/or damages
must be placed by email within 5 days of
receipt of merchandise. If you are not satisfied
with your purchase please contact us with reason
of dissatisfaction and to obtain instructions on
returns and/or product exchanges. Candle Comfort
will not give credit refunds without prior
authorization or without ARS label. Unauthorized
returns without proper ARS labels: No credit will
be issued on any unauthorized returns. Returns
without proper ARS label will result in shipping
charges billed to your account without further
notice. Candle Comfort will not refund credit on
returns or exchange on any product that has been
used or maliciously damaged. All shipments are
insured against damage during delivery to their
destination. Should your order contain any damage
please contact us immediately and we will assist
you in filling out a damage claim report.
Returned candles MUST BE in their
original packaging and are subject to a
$15.00 restocking fee.
*The shipping cost
of any returns or exchanges remain the
responsibility of the customer, unless the
merchandise is being returned because the order
was incorrectly filled by us or the merchandise
is defective.
Special Request Candles
Special request
orders will be refunded at 50% if cancelled
before shipment or if returned for any reason.
If shipment has been made, the
customer is liable for all shipping expenses for
such special request candles. If you would like to return a product
please email or call (503) 330-0345 for
further instructions.
Please be advised
that non drip candles will not drip only if used
properly. Refer to our Candle Burning Tips.
